Workshops and Consultation with Experts
Conducting in-class sessions let us get different perspectives of how each team was navigating this problem.
Our many conversations with subject matter experts gave us a lot to digest.
Read prompts to decide on
Each turn has a Decision Maker (DM)
To huddle or not to huddle?
DM can choose to call for one or not
Rock, Paper, Share All Decisions
But only the DM has the final say
Finally, DM moves ship forward
Watch out for treasure along the way!
Stats and Metrics
As with any voyage, resources are finite and they are consumed with each decision you make. These mimic real life scenarios.
A finite amount of fuel
A finite amount of food
A health point system
A burnout system
Post Game Reflection
Mind the Gap also ends with a reflective stage for players to learn about their gameplay.
STEP 1: Stats
STEP 2: Reflection
Relating it to work
Looking at the choices made
What they liked about the game
Relatable roles & responsibilities
What worked and what didn't
We asked our research participants what it means to not have voice gaps. These were the responses we collected.
From there, we asked our multiple survey participants about communication at their company. We focused on taking business decisions as an important detail.
We spoke to these specific members:
- Construction workers
- Construction managers
- Security guards
- Warehouse managers
- Office workers
- Retail workers
What causes Voice Gaps?
If Worker Voice is valued as long as “Business Intelligence” is being derived, then what causes communication breakdowns, employees eaving workplaces.
Pam made this wonderful visual to map the chasm of attrition.
From there I merged it with the iceberg model to look at the information we were collecting in a new light.